Mr. Beligerent and Offesive Reporting
So I'm sitting in a clients' office out West putting the finishing touches on a pretty big app that goes live tomorrow morning. Getting here required I get on a plane, which required I get to the airport, which required I take a shuttle van down.
Since I was out here a month ago, prior to that trip I'd set up a reservation for the said shuttle. When I called last week to revise it to match my new departure, there was no record. My original departure was for a 4:00 am pickup monday morning; imagine how happy that would have been to be waiting for a shuttle that never came...
So I was already a little miffed at the company when the driver showed up 30 minutes early to pick me up. I hadn't even packed. And the house still needed several little things done before our first open house. The driver let me know that the other passengers had been ready on time and that she had another 12:00 pickup, which was my scheduled time. I let her driver know I'd need the full 30 minutes and that perhaps she should pick the other person up first; this she declined.
So I kicked into high gear, threw all my shit in a bag, and vacuumed the living room. At about 11:50 she nervously asked if there was anything she could take out. I pointed to my bag and kept cranking on getting the house ready. At a minute before noon or so she worriedly told me "Mr. Callahan, we *really* need to go now." My stressed response was a not-very-nice and very curt "I have a 12:00 pickup, it's not my problem that you guys fucked up and double booked. I'll be ready at 12:00." She walked away, I finished drying the 2 last glasses I'd just washed and followed her. The van's clock read 12:00 as we pulled out.
At 12:05 we picked up the other 12:00; a tall quiet guy. On the way to get him one of the other passengers (a photographer) noticed my Burning Man shirt, which admitadly I'd worn to fly the flag and see what would happen. We started chatting about it and the other passenger, a photo student was also interested I get pretty excited talking about BM and both of them were pretty into it too and asking lots of questions, etc.
Anyhow, so tall guy gets on, the other 3 of us are gabbing on about BM; I ask if they want to see photos and they enthusiastically say they do. I pull out the laptop, and from where I am in shotgun climb back to the middle seat between tall guy and the photographer. The student slid over to be behind us where she could see. So we're looking at these photos; I turn the sound up so they can hear, which admitadly is not very loud against the road noise of the van. Seems like tall guy is trying to sleep or something. I don't pay much attention to him. So the 3 of us finish up the photos about 15 minutes from the airport and pass the rest of the time talking about cameras and shooting in the dark.
I catch my flights, etc, and upon arrival in CA check messages to see if my client has called me back with directions to his house. I get a message from the owner of the shuttle company curtly informing me that "this is a polite request that you not call us any more and we won't call you; we're done." or something like that. At this point it's past midnight in Maine.
Today first thing after a shower and getting dressed I call the guy back to see what happened. He tells me he got a phone call from tall guy at the airport complaining that I was beligerent and offensive in the van, or maybe he said disruptive and that the driver had said something about profanity. Wow. If you know me at all, those aren't the first descriptors that come to mind. As calmly as I could I explained my perspective on the story, that 3 of the 4 passengers were talking and looking at photos, that his company had double booked me and that yes, I was irritated and could have responded better and apologized. That basically, I'm not that guy and that I needed his services and to let me know if I could clean the situtation up at all. He was very gracious and told me he'd talk to the driver and see what she said.
So I guess things are cool; I'll call him again this week to check in. I guess I'd feel a little bad if the whole thing weren't so laughable, but whatever...
